Unlock Your Potential with American Express
Join our dynamic team as a Manager, Sales Enablement Learning & Development, and be part of a global community that empowers growth, innovation, and exceptional customer experiences. We’re seeking a strategic leader to drive the development and implementation of our Field Resource Center (FRC) content management and optimization strategy, ensuring our sales teams have access to up-to-date, compliant, and effective content.
About Us
American Express Global Commercial Solutions (GCS) is a leading provider of payment solutions and expense management tools. Our Global Sales Enablement L&D team is responsible for driving productivity for our Sales & Account Development colleagues through effective skills trainings, communications, and compliant materials.
Your Role
As a Manager, Sales Enablement Learning & Development, you will:
- Develop a deep understanding of our FRC capability and functionalities to drive content management and optimization strategies.
- Partner with GCS content owners to review and update content, ensuring accuracy and compliance.
- Identify, define, and track key FRC content performance data points to measure success.
- Implement and monitor components of our FRC Content Planning & Gating strategy.
- Foster strong relationships with internal stakeholders, including Controls Management, Marketing, and Product teams.
Requirements
- Proven track record of building and implementing plans around content management, with a focus on leveraging data to drive outcomes.
- Technical tool familiarity and experience driving plans for optimization.
- Outstanding relationship-building skills and business partner management capabilities.
- Proven project management skills with a focus on process development, execution, change management, and tracking.
- Strong oral and written communications skills.
What We Offer
- Competitive salary range: $80,000 – $155,000 annually.
- Bonus incentives.
- 6% company match on retirement savings plan.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements.
- 20 weeks paid parental leave for all parents.
- Free access to global on-site wellness centers.
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
Join Our Team
At American Express, we value diversity, equity, and inclusion. We’re committed to creating a work environment where everyone feels seen, heard, and empowered to succeed. If you’re passionate about driving business outcomes through learning and development, we encourage you to apply!
