Description:
• Design, launch, and manage end-to-end returns programs that improve customer satisfaction and seller compliance.
• Analyze return trends and root causes using data to identify opportunities for reducing avoidable returns.
• Build dashboards and performance metrics to monitor program impact.
• Partner with cross-functional teams to streamline returns workflows and ensure policy compliance.
• Enable sellers with insights and tools to improve product quality and fulfillment practices.
• Collaborate with fraud, finance, and operations teams to mitigate losses from high-risk return patterns.
• Influence stakeholders across product, engineering, legal, and operations to implement scalable solutions.
• Drive A/B testing and pilot programs to validate new approaches and refine policies.
Requirements:
• Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area.
• Option 2: 5 years’ experience in project management, program management, program operations, or related area.
• Strong analytical and problem-solving skills, with experience in SQL, Excel, or BI tools (e.g., Tableau, Power BI, Looker).
• Proven track record of delivering cross-functional projects on time with measurable impact.
• Excellent written and verbal communication skills with ability to influence at multiple levels of the organization.
Benefits:
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
• For information about PTO, see https://one.walmart.com/notices .
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• For information about benefits and eligibility, see One.Walmart .
