About the position
Responsibilities
• Follows OSHA recommendations regarding housekeeping duties.
• Handles incoming calls from patients regarding illness, requests for medications/refills, and documents information per policy and procedure.
• Documents appropriately.
• Calls for reports from facilities and ensures they are available to providers.
• Handles outgoing calls to patients with responses from providers, including calling or faxing prescriptions.
• Provides patients with complete information regarding tests or procedures, including preparation requirements.
• Handles emails from patients and responses from providers.
• Schedules appointments for patients as requested by incoming calls from patients or providers, following parameters set by each physician.
• Occasionally schedules physician referrals and lab/diagnostic studies at the hospital and other facilities.
• Handles incoming and outgoing faxes to and from facilities and pharmacies.
Requirements
• Graduate of an approved medical assisting program.
• Six months related experience preferred.
• Ability to communicate effectively with patients, listening to symptoms/complaints and providing instructions.
• Ability to relay information to co-workers and physicians.
