About the position
The Merchant Services Team Lead at DoorDash is responsible for overseeing a team dedicated to building and maintaining Merchant Catalogs. This role focuses on ensuring customer success by leading a motivated team, managing operational KPIs, and improving processes within the Merchant Services organization. The position requires strong leadership skills, operational insight, and the ability to manage multiple projects effectively.
Responsibilities
• Lead a team of motivated individuals focused on customer success to deliver on operational KPIs.
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• Support the team by being present and approachable, answering questions, and providing real-time feedback.
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• Assess and establish goals for individuals and the broader team.
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• Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business.
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• Improve on existing processes and workflows.
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• Develop impactful projects and report on performance.
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• Work with other partners to ensure the success of the team.
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• Operate as a Subject Matter Expert by creating, distributing, and presenting performance reports to identify trends and highlight opportunities for improvement.
Requirements
• Experience in operations, customer service, or other relevant fields.
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• Proficient understanding of Salesforce and Google Sheets.
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• Ability to motivate a team, set and achieve targets, and manage career growth and performance.
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• Comfortable making tough decisions that balance quality and quantity.
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• Ability to manage multiple project deadlines and shifting priorities.
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• Strong mind and talent for process improvement.
Nice-to-haves
• Previous experience in a team lead or people management role.
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• Experience in a fast-paced, dynamic work environment.
Benefits
• Premium healthcare coverage
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• Wellness expense reimbursement
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• Paid parental leave
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• Comprehensive benefits and perks
