Description:
• Triage incoming tickets for Digital Workplace incidents, service requests and tasks
• Provide second-tier support and troubleshooting for Microsoft 365- and Google Workspace-related issues
• Provide individual, team, and company-wide training on Microsoft 365 products and services
• Publish and maintain support documentation for team and company consumption.
• Partner with Technology teams and other external workgroups for the integration of applications that support Office 365 solutions
• Collaborate with stakeholders to gather requirements and translate them into technical specifications
• Design and implement custom solutions and implement business workflows using SharePoint and Power Platform (e.g. Power Apps and Power Automate)
• Support governance, security and lifecycle management for Microsoft 365 and Google Workspaces products and data
• Ensure compliance with enterprise security and data protection standards
• Hands-on administration of Microsoft 365 cloud technologies, such as Azure, OneDrive, SharePoint, Teams, Purview
• Administer access and configure Microsoft 365 and Google Workspace resources, features and solutions
• Ongoing self-lead training on O365 changes pertaining to Microsoft releases on each O365 product
• Evaluate and recommend tools, technologies, and platforms to improve productivity and business outcomes
• Perform other duties as assigned
Requirements:
• Bachelor’s degree in related field preferred or equivalent experience
• At least 2 years’ experience in working with Microsoft 365
• Knowledge of managing SharePoint Online, OneDrive for Business, Microsoft Office, Teams and Power Platform through Microsoft 365 tenant administration
• Knowledge of configuring and administering Microsoft 365 solutions using PowerShell
• 2+ years’ developing automation solutions with Microsoft Power Platform including Power Apps, Power Automate and Power BI (preferred)
• An understanding of business analysis and requirements documentation
• SharePoint development as it relates to document management; permissions; content types; configuring web parts; workflows; custom lists et al.
• An understanding of the principles of enterprise content management.
• Proficiency in Microsoft Outlook, Excel, PowerPoint and Word
• Demonstrates key competencies to include cultivating innovation, collaborating, and nimble learning
• Google Workspace knowledge preferred
Benefits:
• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide
