Netflix is ??the world's leading streaming entertainment service with 222 million paid subscriptions in more than 190 countries, offering TV series, documentaries, feature films and mobile games in a variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any internet-connected screen. Members can play, pause, and resume playback with no ads or commitments. As Netflix continues to create unique and original content and build of the most technologically advanced studios in the world, our Technology Services team is dedicated to maximizing Netflix employee productivity through technology. Our goal is to provide exceptional technology support to our globally distributed and diverse workforce. To achieve our goal, we are looking for diverse and experienced technology professionals to join our global support team in Mexico City. As a member of the global support team, you will provide user-focused IT support to our internal Netflix staff and external partners. The team offers our users a unique experience by providing remote support for critical technologies. This includes diverse hardware and software support. Your top priorities will be managing and fixing technical issues, researching and documenting those issues, and analyzing trends and the impact of those issues, with the ultimate goal of making improvements to Netflix and other technologies. overall user experience. This team will work onsite to support a global workforce remotely.
What you will do - You will be part of the Netflix Global Support team providing users with remote technical support for building internal and external Netflix . This includes both hardware and software.
- You contribute to our work environment and our general culture in which speaking your thoughts and sharing your opinions is a part of everyday
- You contribute to the development, diversity and inclusion of culture by creating an open and supportive environment. Receive support request emails/tickets, chats, and phone calls from our global Netflix agents and third-party
- They are focused on providing our users with a high level of support and constantly strive to improve the user experience.
- You will participate in day-to-day work and support projects, including updating knowledge base content, tracking and prioritizing bugs, managing downtime with users, and escalating issues to our partner
- You will collaborate with colleagues in a global environment across multiple time zones, sharing ideas and feedback with others to ensure the highest level of operational compliance, support, documentation and
- You will work with key stakeholders from different departments, providing alignment and effective partnerships around common goals and initiatives.
- They document feature requests, technical issues, and help center articles for our users and the domains we
- They will seek to disclose user, product, and process reliability issues that are also causing problems for our users and product teams.
- You support the staff with English and Spanish in oral and written communication.
Preferred Skills - Assist in office/computer system administration by focusing on the user experience
- Experience supporting cloud and SaaS applications and SSO, including Google Workspace (Gmail, Calendar, Drive, Sites, and Groups)
- Profound knowledge and ability to troubleshoot advanced issues on Mac OS, Chrome OS Systems, Windows 7, 8, 10, and more; 11, Linux, and various applications such as Office and Adobe
- Effective written and oral communication Experience with mobile devices, including Android and iOS devices
- Experience troubleshooting conference room technology, including Google Chat, Google Meet, Meeting Chromeboxes, and Crestron devices
- Experience providing remote support using remote desktop solutions (LogMeIn Rescue, Teamviewer)
- Knowledge of cybersecurity best practice data
- Experience delivering individual and group training
- Experience in Dealing with software support tools such as Zendesk, JIRA, and Confluence or similar products
- Ability to analyze and report trends in our support and data to assess the priority and impact of
- Constantly looking for ways to improve our business and user experience, and finding coherent ideas on innovative support strategies and application design
- Experience using audio/video technology in conference rooms
Apply!