Nuuly is a subscription rental service for fashion lovers who want access to a rotating wardrobe while being mindful of sustainability. We pride ourselves on offering a curated collection of top-tier brands and providing a seamless, customer-centric experience.
We are seeking a motivated <strong>Customer Success Associate</strong> to join our remote team. This role is perfect for individuals who excel in customer service, thrive in remote work environments, and have availability on weekend evenings.
<h3><strong>Responsibilities:</strong></h3>
<ul>
<li>Respond promptly and professionally to customer inquiries via email, chat, and other communication channels.</li>
<li>Troubleshoot and resolve customer issues related to orders, returns, subscriptions, and account management.</li>
<li>Provide accurate information about Nuuly’s products, services, and policies.</li>
<li>Collaborate with internal teams to escalate and resolve more complex customer concerns.</li>
<li>Deliver exceptional customer experiences that align with Nuuly’s values and brand voice.</li>
<li>Maintain accurate records of customer interactions using our customer relationship management (CRM) system.</li>
<li>Identify patterns in customer feedback to suggest improvements to processes or services.</li>
</ul>
<h3><strong>Qualifications:</strong></h3>
<ul>
<li>Prior experience in customer service, preferably in e-commerce or subscription-based services.</li>
<li>Strong written and verbal communication skills in English.</li>
<li>Availability to work evenings on weekends.</li>
<li>Self-motivated with excellent time management and multitasking abilities.</li>
<li>Tech-savvy with proficiency in using CRM tools and other software.</li>
<li>A team player who thrives in a collaborative, fast-paced environment.</li>
</ul>
<h3><strong>Why Join Nuuly?</strong></h3>
<ul>
<li>Competitive hourly pay.</li>
<li>Work from the comfort of your home.</li>
<li>Opportunity to work for a forward-thinking company focused on sustainability.</li>
<li>Collaborative and supportive remote team environment.</li>
<li>Access to employee discounts and perks.</li>
</ul>
<strong>How to Apply:</strong>
Submit your application, including a resume and a brief cover letter, explaining why you're an excellent fit for the Nuuly Customer Success Associate role.
We can’t wait to hear from you!
<strong>Equal Opportunity Employer:</strong>
Nuuly is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
