Job Summary: We are seeking a highly skilled and experienced Overnight Front Desk Manager to join our team at Workwarp. As a key member of our front office team, you will be responsible for administering front office functions, supervising staff, and ensuring an efficient check-in and check-out process. If you have a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting remote opportunity. Key Responsibilities: Assist the Front Office Manager in administering front office functions and supervising staff on a daily basis Direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process Ensure guest and employee satisfaction and maximize the financial performance of the department Maintain guest services and front desk goals, develop specific plans to prioritize and organize work, and handle complaints and resolve conflicts Supervise staffing levels, ensure regular communication with employees, and recognize performance to produce desired results Support the management of the front desk team, utilize interpersonal and communication skills to lead and influence others, and demonstrate honesty and integrity Ensure exceptional customer service, provide services that are above and beyond for customer satisfaction and retention, and respond to and handle guest problems and complaints Manage projects and policies, implement the customer recognition/service program, and train staff on credit policies and procedures Support human resource activities, solicit employee feedback, and assist in the interviewing and hiring of employee team members Candidate Profile: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required What We Offer: Competitive salary range: $54,000 to $68,000 annually Bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and more Opportunity to work with a leading hospitality company and develop your career Remote work opportunity with a dynamic and supportive team How to Apply: If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please click the link below to submit your application. Apply for this job