We’re an e-commerce company looking for a part-time customer service pro with strong experience working on Zendesk and a knack for troubleshooting equipment-related issues.
What You’ll Do:
– Respond to customer emails/tickets via Zendesk
– Troubleshoot product issues (hardware/equipment-related)
– Process refunds, replacements, and general inquiries
– Ensure a high-quality support experience
Requirements:
– 3+ years in customer service (preferably e-commerce or tech)
– Used Zendesk before (required)
– Fluent English with excellent communication skills
– Friendly, professional, and patient
– Ability to work at least 20 hours per week, spread fairly across most days – including weekends
– Reliable internet and remote work setup
️ Bonus if you have:
– Experience supporting wellness or consumer electronics products
– Familiarity with returns/warranty handling in e-commerce
We offer a flexible schedule, supportive team and competitive pay. Start at 20 hrs/week, with the potential to increase hours.
