THIS POSITION IS OPEN FOR MIDDLE TENNESSEE RESIDENTS ONLY. ADDITIONALLY, TRAINING WILL BE REMOTE FOR UP TO 6 WEEKS.
We are looking for an individual to handle the after hours shift duties for a carrier management firm. This individual will act as a liaison between brokers and drivers, verify and maintain proprietary documents and databases and resolve any emerging problems that drivers may encounter overnight with accuracy, efficiency and a calm demeanor.
The best agents are genuinely problem solvers. They’re resilient, diligent, focused and have the ability to make precise decisions under pressure. Agents are confident at troubleshooting and investigate if they don’t have enough information to resolve issues that may arise. The goal is to ensure that the freight keeps moving while providing our brand of excellent service standards.
This is a W2, salaried position. Training pay will be $15 per hour. After training, pay will increase to $20 per hour after completing. Training is six weeks & will be facilitated remotely. Once training has successfully been completed, this will continue as a remote position and all tasks will be handled with a remote team. You will be provided with a VoIP phone by the company.
The hours are from 5 pm to 10 pm, Monday – Friday. Additionally, you must be flexible and available to cover a full shift from 6 pm to 6 am based on scheduling needs.
This is a demanding position but it is very satisfying and rewarding. We work hard and have fun while doing so. We interact with many individuals over the phone and via email daily. After training, your commute will only be a walk down the hall to your home office.
Responsibilities
• Verify all communications for accuracy
• Build sustainable relationships and trust with clients and carriers
• Provide accurate, valid and complete information by using the right methods/tools
• Be knowledgeable about the federal transportation guidelines
• Handle client/ carrier complaints, provide appropriate solutions and alternatives within one call and follow up to ensure resolution
• Maintain records of movements and payments across multiple platforms
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
Skills
• Proven customer support experience or experience as a client service representative
• Knowledge of the map of the United States and familiarity with interstate movement
• Excellent math skills
• Strong phone contact handling skills, active listening and the ability to handle multiple calls simultaneously
• Keen proofreading skills and the ability to spot incorrect data
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Pay: Up to $20.00 per hour
Benefits:
• Flexible schedule
• Paid time off
Work Location: Remote
