About the position
Responsibilities
• Greet patients and guests courteously, both in person and via telephone.
• Initiate scheduling appointments and assist in the check-in process for patients.
• Obtain and verify accurate identification and demographic data for patients.
• Perform point-of-service collections and manage face-to-face patient interactions during registration and admission.
• Verify insurance through electronic verification, telephone, or web applications.
• Improve patient satisfaction by representing the company professionally.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Balance cash drawer daily and prepare deposit slips at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships and resolve interpersonal conflicts.
• Adapt behavior to specific patient populations, ensuring respect for privacy and communication style.
Requirements
• High school diploma or equivalent required; Associate’s degree preferred.
• One year of related experience in hospital, clinic, medical office, business services/revenue cycle, or customer service.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and various software packages specific to the role.
• Strong interpersonal skills and clerical skills.
• Technical knowledge of healthcare insurance benefits and billing regulations.
• Ability to present information clearly and respond to patient inquiries effectively.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision-making skills and strong attention to detail.
Nice-to-haves
• Certification in Healthcare Access Manager (CHAM) preferred.
• Certification in Healthcare Access Associate (CHAA) preferred.
• Certification as a Medical Assistant or other medical specialty-based certification preferred.
Benefits
• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays and vacation time
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs
