About the position
Responsibilities
• Accurately maintain expertise in provider, care team, procedural and ancillary schedules and match patient needs to services offered
• Interprets multidisciplinary protocol for complex scheduling in multiple modalities
• Offers access center RN triage, Clinic RN Triage or Assessment & Referral Triage per department protocol
• Effectively utilize virtual patient support services (Pre-visit requirements, prior authorizations, insurance/billing, etc.)
• Place outbound communication to schedule follow-up or care gap closure appointments based
• Ensures revenue cycle integrity by understanding and updating/verifying all needs related to revisit questionnaires, labs, ancillary testing, contact info, demographic info, insurance information, and MyChart and video visit capability
• Accurately connect patients to other services as needed/anticipated (social, financial, billing, clinical, etc.)
• Takes concise phone messages and routes to appropriate staff or provider when immediate resolution cannot be completed
• Effectively work scheduling reports, registries, and work queues in EMR and payer generated reports to meet the needs of the system
• Provide patient with accurate information about any questions or concerns they might have in regards to their healthcare experience
Requirements
• High School Diploma / GED (or higher)
• 6+ months of customer service experience in an office setting or professional work environment
• Basic level of proficiency with Microsoft Office products
• Ability to work Monday-Friday 8:00am to 4:30pm CST
• Must be 18 years of age OR older
Nice-to-haves
• Knowledge of medical terminology
• Computer and keyboarding skills
• Medical office experience
• Experience with electronic medical records system
Benefits
• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
