Ovation Healthcare is seeking a dedicated Payments Specialist to join our customer service team remotely. This role focuses on managing payment processes, resolving payment-related inquiries, and ensuring a seamless payment experience for our clients.
Key Responsibilities:
– Process and verify incoming payments via various channels (credit card, ACH, checks, etc.).
– Respond promptly to customer payment inquiries via phone, email, or chat.
– Investigate and resolve payment discrepancies or disputes.
– Collaborate with billing and accounting teams to ensure accurate records.
– Maintain detailed documentation of payment transactions.
– Assist in payment reconciliations and reporting.
– Support continuous improvement of payment processes and customer service standards.
– Ensure compliance with regulatory requirements and company policies.
Requirements:
– High school diploma or equivalent required; associate or bachelor’s degree preferred.
– Previous experience in payment processing, billing, or customer service roles is highly desirable.
– Strong communication and interpersonal skills.
– Attention to detail and problem-solving abilities.
– Familiarity with payment systems, financial software, or CRM tools is a plus.
– Ability to work remotely with reliable internet and strong time management skills.
– Customer-focused mindset with a professional attitude.
Benefits:
– Competitive salary.
– Fully remote work with flexible scheduling.
– Health insurance options.
– Paid time off and holidays.
– Opportunities for career growth and development.
– Supportive team environment.
Company Overview:
Ovation Healthcare is a leading healthcare service provider committed to delivering exceptional care and operational excellence. We value innovation, integrity, and compassionate service. Our remote-friendly work culture allows employees to maintain a healthy work-life balance while contributing to meaningful outcomes.
