Welcome to Fidelity National Information Services (FIS), a global leader in financial technology solutions. We are currently seeking a highly motivated and experienced Product Support Representative Senior to join our dynamic team. As a Product Support Representative Senior, you will be responsible for providing exceptional customer service and technical support to our clients. We are looking for individuals with a passion for helping others, strong problem-solving skills, and a deep understanding of financial systems. If you are a self-starter with a drive for excellence, we encourage you to apply for this exciting opportunity at FIS.
Provide exceptional customer service and technical support to clients of Fidelity National Information Services (FIS).
Utilize strong problem-solving skills to troubleshoot and resolve technical issues for clients.
Demonstrate a deep understanding of financial systems in order to effectively support clients.
Serve as a subject matter expert for FIS products and services, staying up-to-date on latest developments and updates.
Communicate with clients in a professional and friendly manner, building and maintaining positive relationships.
Collaborate with cross-functional teams to address complex client issues and provide timely resolutions.
Document and track client interactions, technical issues, and resolutions in FIS systems.
Identify opportunities for improvement and provide feedback to management on ways to enhance the customer experience.
Stay current on industry trends and developments in order to provide relevant and up-to-date support to clients.
Act as a mentor and resource for junior team members, providing guidance and support as needed.
Continuously strive for excellence in customer service, going above and beyond to exceed client expectations.
Adhere to company policies, procedures, and standards of service at all times.
Fidelity National Information- FIS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
