Job Posting: Provider Relations – Customer Service Specialist
Job Location: Atlanta, Ga
Job Type: Remote After In Office Training.
Pay: $16 hr.
Must have a degree in order to be considered for this position.
Job Description:
We are seeking a Customer Service Specialist to serve as the first point of contact for providers within a child care services program. This role involves assisting with inquiries, resolving billing issues, and providing technical support for the billing system. This position is home-based with occasional travel to headquarters. A valid drivers license and access to an insured vehicle are required.
Key Responsibilities:
Assist providers with understanding program requirements and addressing billing concerns.
Provide technical support for the billing and payment systems.
Create support tickets and escalate unresolved issues.
Respond to rate change inquiries and connect providers with relevant teams.
Update provider details and process password change requests.
Handle customer service inquiries and resolve or escalate as needed.
Maintain accurate billing by updating school calendars in the system.
Foster a positive, collaborative team environment.
Stay updated on industry trends and handle special projects as needed.
Required Qualifications:
Bachelors degree in a related field.
Minimum of three years of professional experience in a human services or related field.
Preferred Qualifications:
Experience in child care services or a similar field.
At least one year of experience in customer service.
Knowledge of federal regulations related to child care or public assistance programs.
Key Skills and Competencies:
Excellent oral, written, and interpersonal communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and telephony software.
Strong organizational skills with the ability to prioritize tasks and work independently.
Sensitivity to diverse communities and ability to adapt to changing needs.
Ability to respond quickly and effectively to customer inquiries.
Physical Requirements:
Ability to sit, stand, and walk in various settings.
Good visual acuity for reviewing and analyzing data.
Full range of hand and finger motion for data entry.
How to Apply:
Interested candidates should submit their application through the designated application process. Only qualified candidates will be contacted for an interview.
