We are currently looking for a skilled and motivated QA Analyst & Customer Representative! We are hiring for our Remote location, and the role is available for immediate commencement. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is a competitive salary, reflecting our commitment to attracting the best.
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StudioBinder is seeking a live chat agent to support and guide customers through the various services and products that we provide, along with troubleshooting issues. Agents must have some experience in video production, customer service, excellent writing and grammar, a friendly attitude, an ability to respond quickly, multi-tasking skills and must have previously used StudioBinder… software.
This is a full-time, remote position.
 * INCLUDE FILMMAKING EXPERIENCE IN COVER LETTER**
Job Responsibilities:
In general, youÂll be providing support to new and existing customers using our Live Chat tool on our website. Primary customer support duties include:
 Answer and resolve customer issues via live chat quickly and effectively
 Write support documentation
 Write, record and edit product videos for support
 Reply to support inquiries and relay to the correct departments
 Work in a high volume, fast-paced, and changing environment
Requirements:
 Tech-savvy
 Must type a minimum of 65 words per minute
 Detail-oriented, forward-thinking, and organized
 Very strong problem-solving skills and tech-troubleshooting skills
 People person, empathetic, patient, and conversational with a positive attitude
 Must provide concise feedback and support to customers professionally
 Excellent reading comprehension, listening, and writing skills
 Video production experience
 Video editing experience
 Previous live chat support
About us: StudioBinder is a revolutionary new way for agencies to streamline their production management workflow. We offer web-based filmmaking software with a suite of integrated productsÂfrom managing talent and crew details, creating shooting schedules, breaking down a script, creating shot lists and storyboards, archiving documents & media in the cloud, to creating, sending, and tracking mobile-friendly call sheets.
Job Type: Full-time
Pay: $15.00 – $20.00 per hour
Expected hours: 40 per week
Experience level:
 2 years
Schedule:
 Monday to Friday
Work Location: Remote Apply Job! For more such jobs please click here!
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Ready for an Easy Start?
This is a low-stress role with great rewards. If you’re reliable and willing to learn, we want you. Apply now!
