Are you equipped to discover an international of possibilities, each at work and in the course of a while off? Join our American Airlines family, and youll tour the international, develop your know-how and end up an excellent model of you. As you embark on a brand new journey, youll address demanding situations with flexibility and grace, studying new competencies and advancing your profession whilst having the time of your existence. Feel unfastened to complement each of your non-public and work existence and hop on board!
Why you may love this process The Customer Service Agent interacts with clients in a courteous, efficient, pleasant and expert way.
What you may do These are the critical capabilities of the process This listing is meant to mirror the present-day process however there can be extra critical capabilities (and non-critical process capabilities) that aren't referenced. Management will adjust the process or require different duties to be accomplished while operationally necessary, observing, of course, any felony responsibilities consisting of any collective bargaining responsibilities.
- Issue, reissue and refund passenger tickets
- Book, price tag and affirm flight reservations
- Rebook passengers on oversold flights and in the course of abnormal operations
- Perform passenger take-a-look at-in and passenger seat assignment (besides curbside), rectify oversold seat assignments, and difficulty upgrades
- Issue vouchers and/or coordinate with contractors for passenger resort lodges, food and transportation; coordinate refueling and refresh
- Perform passenger boarding, consisting of price tag raise and/or boarding by skip raise/verification
- Operate gate reader/scanner and related obligations to consist of pre-boarding, monitoring/checking carryon bags and going out row criteria
- Operate jetways/bridges for functions of boarding and deplaning passengers
- Make boarding and departure gate announcements
- Deliver domestic/global flight files
- Perform passenger provider flight close-out procedures
- Accept, take a look at and tag passengers bags at decision centers, full-provider price tag counters, and primary magnificence price tag counters
- Maintain a timeline of the flight boarding process
- Perform customer support at the process training
- Process and entire credit score card bags transactions at kiosks withinside the price tag counter vicinity and activation stations
- Assist passengers with self-provider kiosk take a look at-in and kiosk bags processing at price tag counters
- Queue strains at price tag counter kiosks and price tag counters
- Clear/affirm global files at the kiosk withinside the price tag counter vicinity and activation stations
- Accept and spark off passengers self-tagged luggage at activation stations
- Assist clients desiring unique help or in-station; help boarding, deplaning and transporting non-ambulatory passengers, unique help passengers, and/or unaccompanied minors
- Perform customer support work related to managing local flights and contractor/floor managing agreements or contracts
- Have everyday and predictable attendance on site, consisting of pleasurable any obligatory beyond regular time requirements.
- Respond and help in the course of safety and/or emergency situations
- Provide connecting passengers with gate information
- Provide high-satisfactory customer support in an expert way and according to American guidelines.
- Adhere to agency policies, procedures, and overall performance standards.
- Complete process-applicable training
- Adhere to authorities regulations (e.g. DOT, FAA, TSA)
- Use a couple of inner resources/structures consisting of in the course of patron interactions
- Wear uniforms as required via way of means of agency policy
- Reasonable lodges can be made for qualifying people with disabilities.
All you may want for success Minimum Qualifications- Education & Prior Job Experience - High college degree or GED or global equivalent
- Bilingual language competencies are required in a few locations
- Applicable legitimate drivers license as required via way of means of neighborhood authorities
- Must satisfy FAA crook historical past tests to qualify for unescorted get admission to privileges to airport safety identity show areas (SIDA), if applicable
- Must be capable of steady suitable airport authority and/or US Customs safety badges, if applicable
- Completion of a pre-employment drug screen, complete historical past take look and/or fingerprinting to fulfill agency and safety requirements
- Must be legal to work withinside the U.S.
Preferred Qualifications- Education & Prior Job Experience - Working expertise of Sabre or another Passenger Service System
- Previous head to head Customer Service experience
- Working in a quick-tempo environment
Apply!