Join our dynamic team as a Bilingual Customer Service Representative and thrive in a collaborative, remote work environment! We’re seeking a highly skilled and motivated individual to provide exceptional customer service to our clients in Florida and Texas. As a valued member of our team, you’ll enjoy a competitive salary, comprehensive benefits, and opportunities for growth and development.
About the Position:
The Bilingual Customer Service Representative role at Teleperformance USA is a remote position that focuses on delivering outstanding customer experiences through various communication channels. Your primary responsibilities will include responding to customer inquiries, resolving issues, and ensuring customer satisfaction. Our company culture emphasizes teamwork, innovation, and employee growth, providing you with the ideal environment to succeed and advance in your career.
Key Responsibilities:
- Engage with customers via phone, email, chat, social media, and other channels to address their questions and concerns
- Resolve issues and de-escalate conflicts in a professional and courteous manner
- Escalate interactions as necessary and appropriate to ensure timely resolution
- Respond to requests for assistance, process payments, and track call-related information for auditing and reporting purposes
- Provide feedback on call issues and contribute to process improvements
- Upsell products or services as required, identifying opportunities to enhance customer satisfaction and revenue growth
Requirements:
- Ability to work remotely in a virtual team environment with minimal supervision
- 6 months of customer service experience preferred, with a strong focus on delivering exceptional customer experiences
- High school graduate or equivalent, with a strong foundation in communication and problem-solving skills
- Ability to type 25 words per minute, with excellent oral and written communication skills
- Comfort with desktop computer systems, including Windows operating systems and navigation
- Proven logical problem-solving skills, with the ability to prioritize tasks and manage time effectively
- Over 18 years of age, with a strong work ethic and commitment to excellence
Nice-to-Haves:
- Prior experience in a remote or virtual work environment
- Bi-lingual proficiency in English and Spanish, with the ability to communicate effectively with diverse customer groups
- Experience with customer relationship management (CRM) software and technology
Benefits:
- Paid training and onboarding program to ensure your success
- Competitive wages and salary structure, with opportunities for growth and advancement
- Comprehensive benefits package, including medical, dental, vision, 401(k), and more
- Paid time off and employee wellness programs to support your work-life balance
- Employee engagement and recognition programs to celebrate your achievements
Ready to Apply?
If you’re a motivated and customer-focused individual looking to join a dynamic team, we encourage you to apply now! Please submit your application, and we’ll be excited to review your qualifications.
