Embark on a rewarding career journey with our innovative and supportive team as a Remote Call Center Representative, earning a competitive $15 per hour! As a vital part of our team, you will have the opportunity to work remotely and make a meaningful impact on our customers’ experiences. This role requires a unique blend of skills, including excellent communication, problem-solving, and adaptability, to drive success and deliver exceptional customer service.
We offer a comprehensive compensation package, recognizing your time and effort, and provide a collaborative environment that fosters growth and development.
Job Summary
As a Remote Call Center Representative, you will respond to customer inquiries via telephone, email, SMS, and chat, providing timely and effective problem resolution in accordance with our organization’s service standards. Your responsibilities will include:
- Receiving and placing telephone calls, predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Answering customer telephone inquiries, orders, service needs, and complaints, and responding or directing to technical/service areas as applicable
- Maintaining detailed and current knowledge of our company’s/assigned client’s products and services
- Analyzing customer service needs for communication to service and technical departments, when applicable
- Navigating a computerized data entry system or other relevant applications
Key Responsibilities
In this role, you will:
- Resolve basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for cardholders (customers) of 1-2 assigned company clients
- Provide standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes
- Enter required data into client-provided systems and databases
- Determine basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution
- Build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and understand association guidelines and compliance
Requirements and Qualifications
To be successful in this role, you should have:
- Minimum Qualifications: High School Diploma or Equivalent, and typically no relevant experience required
- Preferred Qualifications: None identified, but a strong desire to learn and grow with our team
Desired Skills and Capabilities
We are looking for individuals with:
- Skills/Knowledge: Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks
- Job Complexity: Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, but recognizes the need for occasional deviation from accepted practice
- Supervision: Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments, and works under close supervision
Join Our Team!
We encourage you to apply, even if you don’t feel like a perfect match. We are looking for great people to join our friendly team and are committed to providing a supportive and inclusive work environment.
