We're seeking a highly motivated and customer-focused Claims Agent to join our team at Workwarp. As a Claims Agent, you will play a vital role in delivering exceptional customer service and ensuring seamless claims processing. This is a fantastic opportunity to work with a dynamic team and develop your skills in a fast-paced environment. Job Overview: Work from the comfort of your own home (once initial office training is completed) Competitive salary and benefits package 35 hours per week, Sunday - Thursday, 8pm - 4am Immediate start available About the Role: Responsibilities: Receive and process claims via email and phone Manage emails and incoming phone calls in line with SLAs Ensure accurate and clear recording of all information collected Effectively manage cases, liaising with in-hours teams and ensuring clear communication Handle incoming post and email, escalating potential fraudulent claims and complaints as necessary Contribute to and follow the firm's policy on Treating Customers Fairly Requirements: Good basic English and Maths skills (at least GCSE grade C or equivalent) Proficient in MS Office Reliable, with good timekeeping and organisation skills Ability to learn and competently use different IT systems Confident communication skills, both verbal and written Able to work collaboratively in a team environment What We Offer: Comprehensive training and support Opportunities for career development and growth Competitive salary and benefits package Flexible working arrangements (remote work options) How to Apply: If you're a motivated and customer-focused individual looking for a new challenge, please apply now. We can't wait to hear from you! Apply for this job