Join our team as a Claims Customer Contact Representative and embark on a rewarding journey where purpose meets passion! We're seeking a highly skilled and motivated individual to fill this exciting role, which offers a competitive salary and a comprehensive benefits package. As a Claims Customer Contact Representative at Fidelity & Guaranty Life Insurance Company, you will play a vital role in delivering exceptional customer experiences and driving business success. About the Position: The Claims Customer Contact Representative is responsible for managing a high volume of inbound calls related to life and annuity claims, providing accurate information, and resolving customer inquiries promptly while adhering to privacy regulations. This entry-level position is an excellent opportunity to develop your skills and expertise in a dynamic insurance environment. Key Responsibilities: Professionally handle incoming calls, ensuring inquiries and issues are resolved promptly and thoroughly. Manage a large volume of inbound calls in a timely manner, prioritizing quality service and customer satisfaction. Efficiently research and document call reasons and resolutions, focusing on privacy regulations and maintaining accurate records. Provide quality service and support to various stakeholders, including financial advisors, claimants, and exchange companies, ensuring seamless communication and issue resolution. Follow documented procedures and guidelines when providing service to F&G customers, adhering to company policies and standards. Requirements: High School diploma or GED. 1+ year of customer service or call center experience, preferably in the insurance industry. Nice-to-Haves: Basic understanding of F&G's structure and product/service offerings. Ability to handle customer questions and concerns in a timely and professional manner. Awareness of workloads and willingness to assist team members, demonstrating a collaborative and team-oriented approach. Basic understanding of digital techniques and tools used at F&G, with a willingness to learn and adapt to new technologies. What We Offer: Competitive salary and benefits package, including life insurance. Opportunities for professional growth and development in a dynamic insurance environment. A collaborative and supportive team culture, focused on delivering exceptional customer experiences. Are You the One We're Looking For? If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Submit your application today and take the first step towards an exciting and rewarding career as a Claims Customer Contact Representative. Apply for this job