About the position Responsibilities • Provide exceptional service to UNFCU membership and colleagues promptly and courteously. • Build and maintain effective relationships and engage in diligent problem solving. • Take responsibility for resolving members' financial inquiries. • Ensure compliance with federal and state laws and regulations and UNFCU's Code of Ethics & Business Conduct. • Respond to calls, emails, or chats in all inbound queues related to product information, account details, and debit/credit card inquiries. • Establish new accounts for existing members. • Identify, research, and resolve member issues by providing knowledgeable and professional service. • Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. • Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met. • Attend meetings, trainings, and organizational events as directed by management. • Perform additional responsibilities as assigned. Requirements • High School diploma, General Education Development (GED), or high school equivalent certificate. • Some college coursework is preferred. • Minimum two years of experience in a call center environment. • Excellent oral and written communication skills. • Service excellence driven with a professional attitude and empathy. • Ability to work independently and in a team environment. Nice-to-haves • Call center experience. • Strong customer service experience. Apply tot his job