Join Disabled Veteran Solutions (DVS) as a full-time Remote Customer Service Advocate and embark on a mission that truly matters. As a vital part of our Customer Service Division, you will be the healthcare hero for 50-70 individuals every day, navigating the complexities of healthcare and making a real difference in people’s lives.
We offer a competitive hourly rate of $17.00, with opportunities for longevity increases and performance incentives to reward your hard work and dedication. Our comprehensive benefits package includes health, dental, and vision coverage, as well as other employee benefits to support your well-being.
The Mission: As a Customer Advocate, you will be the primary point of contact for our customers, providing exceptional support and guidance to help them navigate the healthcare system. Your expertise and compassion will empower individuals to take control of their health, and your passion for helping others will make a lasting impact.
Key Responsibilities:
- Provide top-notch customer service to 50-70 individuals daily, addressing their concerns and resolving issues in a timely and professional manner
- Navigate complex healthcare systems, including PCPs, medications, appointments, and benefits
- Utilize your knowledge and people skills to find solutions and make a positive impact on customers’ lives
- Work collaboratively with our team to achieve exceptional customer satisfaction and outcomes
Requirements:
- High School Diploma required; Bachelor’s degree preferred
- At least 1 year of experience in insurance operations or a related field
- Proficiency in web-based systems and technology, with the ability to learn and adapt quickly
- Reliable internet connection with minimum speeds of 100 mbs download and 50 mbs upload
- Excellent communication, problem-solving, and time management skills
Preferred Qualifications:
- Healthcare or insurance experience, with knowledge of medical terminology and benefit plans
- Background in social work, behavioral health, or a related field
- Customer service experience, with a proven track record of providing exceptional support and resolving complex issues
What We Offer:
- Competitive salary with opportunities for longevity increases and performance incentives
- Comprehensive benefits package, including health, dental, and vision coverage
- Opportunities for growth and development in a dynamic and supportive environment
- The chance to work with a nationally recognized, veteran-owned company that values excellence and teamwork
If you are a motivated and compassionate individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. A pre-employment drug screening and criminal background check are required prior to employment.
