We’re seeking a highly skilled and motivated Customer Service Analyst to join our team at MassMutual Ascend, a leading provider of annuities. As a Customer Service Analyst, you will play a vital role in delivering exceptional customer experiences, resolving complex inquiries, and providing top-notch support to our clients and agents.
About the Role:
- Competitive salary range: $33,000 – $55,000 based on experience
- Immediate start date available
- Remote work arrangement (US-based)
- Monday – Thursday: 10:00 AM – 7:00 PM EST, Friday: 8:00 AM – 5:00 PM EST
Job Responsibilities:
- Provide superior customer service through phone, chat, and email support
- Analyze and resolve complex customer inquiries and issues
- Communicate complex information and solutions to customers in a clear and helpful manner
- De-escalate situations involving dissatisfied customers using patience, assistance, and support methods
- Maintain accurate and up-to-date customer records and databases
- Build product knowledge and discuss annuity products and features with customers
- Collaborate with internal teams to resolve customer issues and improve processes
Requirements:
- High school diploma or equivalent required
- At least 2 years of related customer service experience
- Exceptional verbal communication and problem-solving skills
- Strong attention to detail and ability to multi-task efficiently
- Ability to work in a fast-paced, high-volume environment
What We Offer:
- Competitive salary and benefits package
- Ongoing opportunities for development and learning
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement
- Recognition and rewards for outstanding performance
Why Join Us:
At MassMutual Ascend, we’re committed to taking financial futures above and beyond. We’re a leading provider of annuities, and we’re dedicated to delivering exceptional customer experiences. Our collaborative culture, extensive benefits, and opportunities for growth and development make us an employer of choice. Join our team and contribute to our mission of helping people secure their financial futures.
Apply Now to take the first step in your new career as a Customer Service Analyst!
