Join the American Airlines family and embark on a journey of growth, innovation, and exceptional customer experiences! We’re seeking a highly skilled and dedicated Remote Customer Service Representative to join our team, providing top-notch support to our valued customers across the US. As a key member of our customer-facing team, you’ll have the opportunity to make a real difference in the lives of our passengers, while enjoying a competitive salary and a comprehensive benefits package.
In this dynamic and fast-paced role, you’ll be responsible for delivering exceptional customer service, resolving issues with professionalism and poise, and promoting American Airlines’ products and services to our diverse customer base. If you’re passionate about providing outstanding customer experiences, are comfortable working in a remote environment, and are looking for a new challenge, we encourage you to apply for this exciting opportunity.
Job Summary:
We’re looking for a talented and customer-focused individual to join our American Airlines team as a Remote Customer Service Representative. As a key member of our customer service team, you’ll be responsible for providing exceptional support to our customers, resolving issues, and promoting our products and services. This is a remote-based position, offering the flexibility to work from the comfort of your own home, while being part of a dynamic and innovative team.
Key Responsibilities:
- Provide exceptional customer service, ensuring a consistently positive experience for our customers at all touchpoints
- Perform various airport-related tasks, including check-in, gates, transfer, arrival, baggage services, and ticketing (ATAC)
- Work closely with team leaders, taking instructions and guidance to ensure seamless operations
- Conduct administrative tasks, such as ATAC, pre-flight, and post-flight departure
- Represent American Airlines, adhering to uniform standards and adopting a customer-centric approach at all times
- Promote and sell American Airlines’ products and services to our customers
- Attend and complete all required training by given deadlines
- Adhere to and promote safe working practices at all times
- Perform other reasonable duties as required by the role
Requirements:
- Excellent interpersonal skills, with the ability to communicate effectively with customers and colleagues
- A solution-oriented approach, with the ability to resolve conflicts professionally and efficiently
- Ability to work effectively in a fast-paced, dynamic environment with minimal supervision
- Strong customer focus, with experience in face-to-face customer interactions
- Ability to represent American Airlines at all times, maintaining a professional and well-groomed appearance
- Flexibility to work in a shift environment, including weekends, bank holidays, and public holidays
- Reliability, punctuality, and adherence to all American Airlines’ policies and procedures
- Excellent written and verbal communication skills
- Valid BAA airside pass, GSAT training, and willingness to complete all required training
- Valid DVLA driving license, with the willingness to apply for a BAA driving license as required
Desired Qualifications:
- Computer literacy, including Microsoft Word, Excel, and email
- Previous customer service experience, preferably in an airport or aviation environment
Why American Airlines?
At American Airlines, we’re committed to creating an inclusive and diverse work environment, where everyone feels valued, respected, and empowered to be their best self. We offer a range of benefits, including competitive salaries, comprehensive benefits packages, and opportunities for growth and development. Join our team and become part of a dynamic, innovative, and customer-focused organization that’s dedicated to making a difference in the lives of our customers and employees.
Submit Your Application
Don’t miss this opportunity to join the American Airlines team and take your career to new heights. Apply now and become part of a dynamic, innovative, and customer-focused organization that’s dedicated to making a difference in the lives of our customers and employees.
