Join Our Team and Deliver Legendary Service! We’re seeking a highly skilled and compassionate Customer Service Representative to join our AAA Northern New England Emergency Roadside Team as a Remote Emergency Roadside Specialist. As a key member of our fast-paced, member-centric organization, you will provide exceptional service to our members, demonstrating empathy and effectively resolving high-tension situations.
In this exciting role, you will process requests for roadside assistance, utilizing your excellent communication and problem-solving skills to ensure our members receive prompt and reliable support. With a competitive starting salary of $17.85 per hour (plus a weekend shift differential of 10% = $19.64 per hour), you will enjoy a fulfilling career with a leading organization that values its employees and offers a comprehensive benefits package.
Key Highlights:
- Full-time position (40 hours per week) with cover shift and swing shift hours available
- Virtual on-line paid training for 7 weeks (July training dates available)
- Applicants must live within 100 miles of Portland, ME
- Bilingual candidates (fluent in Spanish) will receive an additional $1.00 increase to their salary
Responsibilities:
- Process requests for roadside assistance in a fast-paced, dynamic environment
- Provide exceptional customer service to approximately 100 member calls per day
- Demonstrate concern for member safety and effectively diffuse high-tension situations
- Utilize computer systems and software to efficiently manage member requests and resolve issues
Requirements:
- 1 year of previous customer service experience (call center experience preferred but not mandatory)
- High School diploma, GED, or equivalent
- Successful completion of background and drug screening
- Ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite, or Hot Spots)
- Minimum 25 mbps download; 5 mbps upload
- Excellent written, verbal, and computer skills
What We Offer:
- Competitive salary and benefits package
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match and Pension
- Tuition assistance and wellness program
- PTO for community volunteer programs and employee discounts
At AAA Northern New England, we value diversity and inclusion, and we’re committed to creating a workplace where everyone feels welcome and valued. If you’re a motivated and service-driven professional looking for a challenging and rewarding career, we encourage you to apply.
