Are you a customer service rockstar looking for a new challenge? Do you thrive in fast-paced environments and have a passion for delivering world-class support? Look no further! As a Remote Customer Service Representative for SilverRock, a DriveTime Family of Brands company, you’ll have the opportunity to make a real impact on our customers’ lives while working from the comfort of your own home.
We’re on a mission to simplify the complex world of automotive warranties, and we need talented individuals like you to help us achieve our goal. As a Customer Service Representative, you’ll be responsible for handling inbound and outbound phone calls, educating customers about their warranties, and resolving any issues that may arise. If you’re a master of customer service with high emotional intelligence, excellent communication skills, and a knack for problem-solving, we want to hear from you!
About Us: SilverRock is a leading provider of quality warranty and ancillary products, with over 1 million service contracts, products, and warranties under our belt. We’re committed to providing our customers with a seamless and supportive experience, and we’re looking for team members who share our passion for excellence.
What We’re Looking For:
- Passionate and goal-oriented individuals with a drive to succeed
- Excellent verbal and written communication skills, with the ability to adapt to different audiences and situations
- Agility in a fast-paced environment, with a willingness to learn and grow
- Strong problem-solving skills, with a focus on finding solutions rather than just identifying problems
- Positive emotional resilience, with the ability to maintain a professional and optimistic attitude in challenging situations
Requirements:
- High School diploma required; Associate or Bachelor’s degree preferred
- 3+ years of experience in a customer service role, with conflict resolution experience
- Experience in the automotive industry is a plus, but not required
- Reliable and secure internet connection, with a quiet and distraction-free workspace
- Must be located in AZ, FL, GA, NC, TN, TX, UT, or NV
Perks and Benefits:
- Work from home with a flexible and comfortable schedule
- Comprehensive medical, dental, and vision insurance, with a significant portion of premiums covered by DriveTime
- 401(K), company-paid life insurance, short and long-term disability coverage, and more
- Growth opportunities, with over 1,000 employees promoted annually
- Tuition reimbursement, wellness programs, and competitive pay
- Paid time off, including wellness days, holidays, and vacation time
Join Our Team: If you’re ready to take your customer service skills to the next level and join a dynamic team of professionals who are passionate about delivering exceptional support, apply now! DriveTime Family of Brands is an Equal Opportunity Employer and a drug-free, tobacco-free workplace.
