Aeetna, a proud subsidiary of CVS Health, is a leading health insurance company dedicated to enhancing the lives of individuals and communities through innovative and customer-focused healthcare solutions. We are seeking a passionate and empathetic Remote Customer Service Specialist to join our dynamic team. In this role, you will be a key voice for Aeetna, providing exceptional support and assistance to our customers while contributing to a positive and impactful work environment.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and online channels, demonstrating empathy and building rapport.
- Effectively resolve customer issues and concerns, striving to exceed expectations and ensure a positive customer experience.
- Utilize various communication tools and systems to efficiently assist customers with their needs.
- Maintain a strong understanding of Aeetna’s products and services to provide accurate and helpful information.
- Collaborate with team members and cross-functional departments to improve overall customer satisfaction and streamline processes.
Required Skills & Qualifications:
- Excellent verbal and written communication skills.
- Exceptional customer service and interpersonal abilities.
- Proven ability to work independently and efficiently in a remote environment.
- Proficiency in using technology and navigating multiple systems simultaneously.
- Strong problem-solving skills with a customer-centric approach.
Benefits & Perks:
- Competitive salary and performance-based incentives.
- Comprehensive health, wellness, and mental health programs.
- Flexible work-from-home schedule.
- Opportunities for career development and advancement.
- Collaborative and inclusive company culture.
Join the Aeetna Career team and be part of a mission-driven organization dedicated to improving healthcare experiences nationwide. We encourage applications from individuals who are eager to make a difference. Even if you don’t meet every qualification, we welcome you to apply!
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