Are you passionate about helping people and have a knack for solving problems? Join our team as a Remote Customer Service Specialist! In this role, you’ll be the voice of Allstate, providing exceptional support to customers with their health and life insurance inquiries. This is a fantastic opportunity to work in a supportive, values-driven environment where you can make a real difference.
What You’ll Do:
- Answer customer inquiries via phone, email, and other channels, providing accurate and helpful information.
- Resolve complex customer issues related to health and life insurance policies, including re-rating and claims assistance.
- Interpret policies, rules, and regulations to find the best solutions for our customers.
- Accurately document customer interactions and requests in our systems.
- Proactively identify opportunities to improve the customer experience.
What You’ll Bring:
- High school diploma or equivalent.
- 0-2 years of customer service experience (preferred).
- Excellent communication and problem-solving skills.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
- A strong understanding of customer service principles.
- Ability to learn quickly and adapt to changing priorities.
Why Allstate?
We’re more than just an insurance company – we’re a Fortune 100 leader committed to protecting people and communities. We offer a competitive salary and comprehensive benefits package, including tuition assistance, medical and dental insurance, a robust 401(k) with company match, and generous paid time off. Plus, you’ll be part of a team that values integrity, diversity, and accountability.
Learn more about our benefits and company culture: https://www.allstatestates.jobs/benifits/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
