We’re seeking a highly skilled and passionate Customer Support Representative to join our team at Employelevate. As a remote team member, you’ll have the opportunity to work from the comfort of your own home and make a real impact on our clients’ success. If you’re a customer-focused, detail-oriented, and efficient individual with a passion for problem-solving, we want to hear from you!
About the Role: As a Customer Support Representative, you’ll be the primary point of contact for our clients, providing exceptional support and guidance to ensure their success with our products and services. You’ll work closely with our clients to resolve inquiries and issues, provide training and onboarding, and identify areas for improvement to drive business growth.
Key Responsibilities:
- Respond promptly to customer inquiries and resolve issues in a timely and professional manner
- Provide subject matter expertise on our web-based applications and tools through client trainings and support
- Set up new clients for success by provisioning new services and guiding them through the onboarding process
- Identify trends in client needs and communicate effectively with our Product Development team to improve our product offerings
- Create, modify, and publish internal and external documentation as needed
- Collaborate with Account Managers to improve the client experience and maximize retention
- Lead and contribute to special customer service initiatives
What We’re Looking For:
- Customer support experience and a passion for delivering exceptional customer service
- Strong multitasking and adaptability skills, with the ability to work in a fast-paced environment
- Excellent communication and problem-solving skills, with the ability to think creatively
- A strong desire to learn and grow, with a thirst for product knowledge and a driving determination to find better ways to improve our platform
What We Offer:
- Competitive salary and benefits package
- Opportunity to work remotely and make a real impact on our clients’ success
- Collaborative and dynamic work environment with a team of passionate and dedicated professionals
- Professional development and growth opportunities to help you achieve your career goals
Diversity and Inclusion: At Employelevate, we’re committed to promoting, fostering, and nurturing a diverse and inclusive environment. We believe that every individual deserves equal consideration, regardless of race, sex, religion, color, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you’re passionate about delivering exceptional customer service and making a real impact, we want to hear from you!
