Position Overview:
- Location: Remote (LATAM based)
- Company: Loop Support, a leading provider of exceptional customer support solutions
- Position: Remote Customer Support Specialist, a key role in delivering top-notch customer experiences
- Compensation: Competitive salary and opportunities for growth and development
- Start Date: Immediate openings available for the right candidates
About Us:
At Loop Support, we’re passionate about connecting businesses with talented customer support specialists who share our values of kindness, empathy, and a passion for learning. If you’re a dedicated and solutions-focused individual who thrives in a fast-paced environment, we want to hear from you!
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat, providing timely and effective solutions
- Deliver detailed product information and troubleshooting support to ensure customer satisfaction
- Maintain a positive and professional attitude in all customer interactions, ensuring a world-class experience
- Accurately document customer interactions and solutions, contributing to our continuous improvement efforts
Requirements:
- Fluent written and verbal communication skills in English and Spanish (required)
- Stable internet connection and reliable computer setup (required)
- Based in LATAM (required)
- Previous experience in customer support or a related field (an asset, but not required)
- Ability to work independently in a distraction-free home office environment
- Strong problem-solving skills, with a customer-first mindset and a passion for delivering exceptional support
We Encourage You to Apply!
Even if you don’t tick every box, we’d love to hear from you. We’re looking for talented and motivated individuals to join our friendly and dynamic team. Apply now and take the first step towards an exciting and rewarding career in customer support!
