About the position The Remote Dispatcher role at Velocare, a new business within Cardinal Health, focuses on the efficient dispatching of work orders to field personnel for the delivery of hospital-at-home programs. This position is integral to the operations of Velocare, ensuring that healthcare services are delivered effectively and promptly to customers. The dispatcher will work in a fast-paced environment, coordinating communication between customers and field personnel while contributing to continuous improvement initiatives. Responsibilities Create and dispatch work orders for field operations based on orders from channel partners. , Ensure accuracy in work order creation and dispatching to field personnel. , Serve as the primary communication link between customers and Velocare field personnel via various communication methods. , Provide quality service to customers and field personnel, addressing inquiries and service issues promptly. , Show empathy and compassion in all interactions with customers and field personnel. , Problem-solve issues raised by customers or field personnel. , Contribute to innovation and continuous improvement in service quality. , Identify opportunities to enhance efficiency in service delivery. Requirements High school diploma, GED, or equivalent work experience preferred. , 1-2 years of related experience preferred. , Effective customer service and communication skills. , Strong knowledge of Microsoft Office products. , Healthcare experience is beneficial. Nice-to-haves Benefits Medical, dental and vision coverage , Paid time off plan , Health savings account (HSA) , 401k savings plan , Access to wages before pay day with myFlexPay , Flexible spending accounts (FSAs) , Short- and long-term disability coverage , Work-Life resources , Paid parental leave , Healthy lifestyle programs