Job Overview: We're seeking a highly motivated and organized individual to join our dynamic Collections team as a Remote Entry Level Collector. As a key member of our team, you will be responsible for handling past due mortgage and/or maintenance accounts, providing exceptional customer service, and driving collections efforts to meet business objectives. Key Responsibilities: Handle inbound and outbound calls to collect on past due accounts, providing excellent customer service and resolving issues in a professional and courteous manner Follow all State and Federal Laws, and company regulations, to ensure compliance and adherence to industry standards Maintain accurate and detailed records of collection activity, including phone calls, correspondence, and payments received Meet or exceed performance metrics, including collection targets, phone activity, and contact percentages Collaborate with internal stakeholders to resolve complex issues and improve overall collection efforts What We Offer: Competitive salary and bonus potential 100% remote work-from-home arrangement Comprehensive benefits package, including medical, dental, and vision coverage 401(k) program with company match Generous paid time off and holidays Employee stock purchase program and tuition reimbursement Opportunities for professional growth and development Requirements: High school diploma or equivalent required Excellent communication and interpersonal skills Ability to meet federal and state licensure requirements Flexible schedule, including evenings and weekends (Monday - Saturday, 8am - 11pm) Preferred Qualifications: 6+ months of collections experience or related field (customer service or sales) Skip tracing experience Timeshare industry, financial services, or banking experience Our Company Culture: Hilton Grand Vacations is a leading vacation ownership company that values diversity, equity, and inclusion. We're committed to providing a work environment that is supportive, inclusive, and respectful of all employees. We're proud to be an equal opportunity employer and welcome applications from diverse candidates. How to Apply: If you're a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Apply now and take the first step towards a rewarding career with Hilton Grand Vacations. Apply for this job