About the position The Experience Lead for Service Design & Journey Management is a pivotal role within State Farm, focusing on enhancing customer experiences through effective service design and journey management practices. This position advocates for user-centered design principles, collaborates with cross-functional teams, and drives the organization towards a more customer-obsessed culture. The role involves hands-on creation of experience design artifacts, training teams, and staying updated with industry trends to continuously improve design processes. Responsibilities Advocate for user-centered design principles throughout the product development lifecycle. , Cultivate service design strategies, content, and training. , Create horizontal journeys and analyze the customer and agent lifecycle. , Equip teams with skills to develop journey maps, service blueprints, and other artifacts. , Demonstrate the ability to perform the work and facilitate knowledge transfer. , Discover, visualize, and communicate existing services through research and design artifacts. , Stay updated with industry trends and emerging design technologies. Requirements Bachelor's degree in a related field or equivalent work experience. , 5+ years of industry experience; 3+ years in digital user experience. , Strong knowledge and working experience of Service Design and User Experience. , Strong people leadership skills and user experience sensibilities. , Ability to create experience design artifacts, journey maps, and service blueprints. Nice-to-haves Experience in teaching service design and journey management to other UX professionals. , Strong self-starter and skilled communicator. , Proven track record of building trusting cross-functional relationships. Benefits 401k Plan , Health Insurance , Dental/Vision plans , Life Insurance , Paid Time Off , Annual Merit Increases , Tuition Reimbursement , Health Initiatives Apply Job!