Join the V Team and accelerate your career as a Fiber Customer Support Analyst, where innovation meets customer satisfaction! We’re seeking a highly skilled and motivated individual to provide exceptional technical support and customer service to our Fios customers. As a Remote Fiber Customer Support Analyst, you’ll be at the forefront of delivering top-notch solutions, working from the comfort of your own home with occasional in-person trainings and meetings.
At Verizon, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our V Team is built on a foundation of innovation, creativity, and impact, and we’re committed to making a difference in the world. As a Fiber Customer Support Analyst, you’ll be part of a dynamic team that anticipates, leads, and listens, driving success and building trust with our customers and communities.
Your Role:
As a Fiber Customer Support Analyst, you’ll be responsible for providing technical support and customer service to our Fios customers, troubleshooting issues with hardware, software, applications, networks, and devices, and answering customer tech questions. Your exceptional communication skills, positive attitude, and dedication to customer service excellence will make you a valuable asset to our team.
Your key responsibilities will include:
- Answering incoming calls from customers with order inquiries and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We’re Looking For:
We’re seeking a highly motivated and customer-focused individual with:
- A dedication to customer service excellence and amazing communication skills
- A positive, professional attitude and a passion for helping customers connect to the digital world
- A related Associate Degree or 2+ years’ relevant experience (preferred)
- Technical support call center experience (preferred)
What We Offer:
In return for your skills and experience, we offer a competitive salary, award-winning total rewards package, and a collaborative and inclusive work environment that celebrates diversity and promotes growth and development. Our benefits include:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
How to Apply:
Ready to join the V Team? Click Apply Now to start your journey as a Remote Fiber Customer Support Analyst. We can’t wait to hear from you!
