Job Overview:
Teleperformance, a global leader in digital business services, is seeking a highly skilled and compassionate Healthcare Customer Service Representative to join our remote team. As a key contributor, you will deliver exceptional customer experiences, providing support and resolving inquiries via phone, email, chat, and social media. If you’re passionate about making a difference in people’s lives and thrive in a fast-paced environment, we encourage you to apply!
Key Responsibilities:
- Respond to customer inquiries, resolving issues and concerns in a professional and empathetic manner
- Connect with customers through various channels, including phone, email, chat, and social media
- De-escalate issues, escalate interactions when necessary, and provide feedback on call issues
- Process payments, track call-related information, and provide upsells as required
- Collaborate with a virtual team, working remotely in a dynamic and supportive environment
What We Offer:
- Competitive salary and comprehensive benefits package (medical, dental, vision, 401k, and more)
- Paid training, paid time off, and employee wellness and engagement programs
- Opportunities for growth and advancement in a global company
- A culture of inclusion, diversity, and work-life balance
Requirements:
- 6 months of customer service experience preferred
- High school graduate or GED, with ability to type 25 wpm
- Comfort with desktop computer systems, Windows operating systems, and logical problem-solving skills
- Ability to work remotely in a virtual team environment, with a clean and quiet workspace
- Internet requirements: minimum 15.0 Mbps download, 5.0 Mbps upload, and no packet loss or VPN
Join Our Team:
At Teleperformance, we value our employees and strive to create a positive and supportive work environment. We believe in providing opportunities for growth, development, and work-life balance. If you’re a motivated and customer-focused individual, we encourage you to apply and become part of our dynamic team!
Apply Now and take the first step towards an exciting and rewarding career with Teleperformance!
