Join FusionTek as an Incident Response Technical Lead, providing high-touch technical management for incident response projects and communicating with clients and stakeholders. You'll be responsible for technical management, decision-making, and escalation point for clients and team members. Excellent communication, technical, and leadership skills are required. Requirements Excellent comprehension and communication in the English language Previous experience leading a technical team Knowledge of Office 365 / Azure cloud services Knowledge of Active Directory Knowledge of complex networking troubleshooting (VLANs/routing/subnetting/packet captures) Broad understanding of how operating systems work Knowledge of advanced OS troubleshooting (boot issues/corruption of profiles/OS files) Comfortable working in different OSs, both in CLI and GUI SQL DB knowledge is a plus Knowledge of advanced firewall configuration skills (creating and troubleshooting complex firewall policies/routes) Experience troubleshooting ingress/egress issues Comfortable working in diverse firewall UIs (SonicWall, Meraki, FortiGate, Cisco, WatchGuard, etc.) Strong comprehension of system architecture (i.e. - how servers’ function, what their roles are, etc.) Understanding of the elements of network and system performance Time management skills are crucial to your success in this role Superb verbal and written communications skills are a must Demonstrated skillset through industry certifications or an agreed upon plan to obtain them Previous recovery / remediation experience a plus Experience working in a ticketing system is preferred, with Autotask experience a plus Benefits Salary range – R800,000 to R950,000 Quarterly bonus eligibility based on specific KPIs. Educational reimbursement for certification tests and company supplied training resources Originally posted on Himalayas