Performs Data Entry And Patient Registration By State And Federal Regulations. Responsible For Handling Third Party Rejections And Responding To A High Volume Of Customer Inquiries, Working Under Direct Supervision. Follows Standard Operating Procedures And Performs Duties By Company Policies And Procedures. Accountability For Using Pharmacy Systems To Retrieve Patient And Medication Information. Duties May Vary Depending On the Assigned Department.
Job Responsibility - Using Walgreens Prescription Data Entry Procedures And Guidelines, Processes New Patient Registrations By Entering Data Into The Appropriate System.
- Processes Patient Prescription Requests Within HIPAA Guidelines And Places Orders For Processing.
- Fixing Issues With Getting Missing Prescription Information And Interpreting Medical Abbreviations (SIG Codes). All Exceptions Related To Data Entry Resolved.
- Handles Correspondence With Patients (Incoming Calls, Chat, Email) And Makes Outgoing Calls To Prescribers And Patients As Needed. Resolve Third-Party Rejections By Reviewing, Gathering Information, Correcting, And Resubmitting For Processing As Per Individual Plan Requirements.
- Makes Telephone Calls To Insurers And Others To Obtain Information, Underwriting Approval, Or Otherwise Resolve Third-Party Denials.
- Provides Assistance To Pharmacists, Both In The Facility And At Other Locations. Identify And Communicate Issues To Management As Needed.
- You Must Obtain An Active Technician License Or Certification Within The First 90 Days And Maintain An Active Technician License Or Certification.
- An Employee In This Position Can Expect An Hourly Rate Of $16.50 Plus Bonus By The Terms Of Any Bonus Plan, If Applicable, Subject To Experience, Seniority, Geographic Location, Etc. As Permitted By Law.
Basic Qualifications - 18 Years Or Older
- Must Live In Texas
- Must Have A Valid Pharmacy Technician License From The Texas State Board Of Pharmacy
- High School Diploma Or GED.
- A Basic Level Of PC Skills (For Example: Starting And Shutting Down A Computer, Using A Mouse To Point And Click, Starting And Closing Programs, Switching Between Programs, Saving Files, Printing Documents, And/Or Finding Information Online).
- Basic Search Engine Skills, Including Opening A Browser, Entering URLs in The Correct Place, Using The Search Engine, Bookmarking Pages, Navigating Using The Back/Forward/Stop Buttons, And Filling Out Online Forms.
- Intermediate Keyboard Skills (At Least 25 WPM, Touch Typing, Document Formatting).
- Communicate Effectively In Writing And Orally.
Preferred Qualifications - At Least One Year Of Pharmaceutical Technician Experience In A Retail Or Call Center Environment.
- A Minimum Of 18 Months Of Experience As A Pharmacy Technician With State Certification/Registration Issued By The State Board Of Pharmacy Or A Nationally Recognized Certifying Agency.
- Experience Providing Customer Service To Both Internal And External Customers, Including Meeting Service Quality Standards And Evaluating Customer Satisfaction.
- Intermediate To Advanced Level Of Keyboard Proficiency (At Least 35 WPM, Touch Typing, Document Formatting).
- Fluency In Spanish And English.
Job Benefits:
- Benefits: Walgreens Generally Offers Health, Dental And Vision Insurance For Eligible Employees And Their Families.
- Prescription Drug Coverage: Given Its Nature As A Pharmaceutical Company, Walgreens Often Has Prescription Drug Coverage As Part Of Its Health Care Benefits.
- Vacation: This Includes Holidays, Public Holidays, And Sick Days. The Amount Of Paid Leave Usually Depends On Factors Such As Years Of Service And Position Held.
- 401(K) Retirement Plan: Walgreens Often Offers A 401(K) Plan To Help Employees Save For Retirement. They Can Also Offer A Matching Company With A Contribution Of Up To A Certain Percentage.
- Employee Discounts: Employees Can Earn Discounts On Walgreens Products And Services, Including Prescriptions And Over-The-Counter Items.
- Wellness Programs: Some Sites Offer Wellness Programs To Promote A Healthy Lifestyle Among Users. These Can Include Discounts On Gym Memberships, Fitness Challenges, And More.
- Employee Assistance Program (EAP): Eaps Often Provide Services To Employees And Their Families Such As Counseling, Legal Assistance, And Financial Advice.
- Flexible Spending Accounts (FSA): These Accounts Allow Employees To Set Aside Tax Dollars For Medical Or Dependent Care Expenses.
- Life Insurance: Basic Life Insurance Can Be Offered To Employees, With The Option Of Purchasing Additional Insurance.
- Educational Assistance: Walgreens May Provide Financial Assistance To Eligible Employees Who Need To Further Their Education Or Training.
- Career Development: Walgreens Often Focuses On The Growth And Development Of Employees, Offering Training Programs And Opportunities For Advancement Within The Company.
- User Recognition: Some Sites Have Programs To Recognize And Reward Outstanding User Service.
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