Join Our Team and Provide Exceptional Support to Travelers Worldwide We're seeking a highly skilled and experienced Online Technology Support Specialist to join our team at World Travel, Inc. As a remote worker, you will provide top-notch technical support to our clients and internal teams, ensuring seamless navigation of our online booking tools, including Concur Travel, Deem, GetThere, TravelBank, and our WorldMobile App. Key Responsibilities: Deliver courteous, timely, and accurate issue resolution to customers via phone, email, and chat functionality Provide expert navigation, troubleshooting, and solutions for inquiries concerning all online booking tools Assist customers with online tool navigation, password resets, and building profiles Troubleshoot and resolve technical issues efficiently Organize daily tasks to prioritize client support calls, chats, and emails Open service desk tickets to report online issues and ensure prompt resolution Stay up-to-date on online tool releases, product enhancements, and current events related to the travel industry Support customers with World Travel, Inc. proprietary tools Requirements: 1-3 years of experience using Concur Travel, Deem, GetThere, and TravelBank 1-3 years of experience with Sabre or Apollo Global Distribution System (Cryptic/Graphical capability preferred) 1-3 years of customer service experience Bachelor's Degree or equivalent preferred Minimum 5 years of work experience in a travel agency setting Expert Microsoft Office skills Competency and Position Requirements: Excellent written and verbal communication skills, particularly with a customer service focus Comfortable and professional in customer-facing situations Independent worker who is a self-starter and willing to learn Strict attention to detail Ability to work in a fast-paced, stressful environment Technical aptitude What We Offer: Competitive salary ($48,000.00 per year) Comprehensive benefits package, including: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Flexible 8-hour shift schedule Opportunity to work with a friendly and dynamic team How to Apply: If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Even if you don't feel like a perfect match, we'd still love to hear from you. Apply for this job