Let's build something amazing together. We're looking for a Senior Application Support Analyst! This role in Remote not only offers a great job but also a vibrant community. This position requires a strong and diverse skillset in relevant areas to drive success. This position comes with an attractive salary of a competitive salary.   Description:  Elite Technology is a leading technology company helping law firms improve operational effectiveness.  The Senior Support Analyst provides advanced technical consultative Application Support.  Assist customers in effectively utilizing the Elite software to meet business objectives.  Lead mentoring and shadowing sessions for peers.  Collaborate with team for timely resolution of customer issues. Requirements:  BachelorÂs degree or equivalent experience  5+ years technical, financial and/or related customer Support service experience in a software environment  Intermediate to advanced knowledge in Microsoft SQL Server, MS office, Smartsheet, IE, and Salesforce  Exceptional customer service soft skills with expertise in troubleshooting and solving complex problems  Excellent organizational, time management, multitasking, written and verbal communication skills  Prior knowledge/experience in legal finance sector, professional services or similar financial systems... environment.  Strong understanding of Generally Accepted Accounting Principles (GAAP), and or prior Legal industry accounting experience preferred.  Elite software experience required. Benefits:  Competitive Compensation Package ($85,000-$95,000 base salary + a variable component)  Comprehensive Healthcare Coverage (Health, Dental, Vision)  Retirement Savings Plan with an Employer Contribution  Professional Development Opportunities  Time Off  Wellness Initiatives Apply Job!  Don't Hesitate, Apply! Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!