Position at a Glance: Position: Supervisor II-DSS Care Management Start Date: Immediate openings available Company: Workwarp Location: Remote Compensation: a competitive salary   The Supervisor II for Department of Social Service (DSS) Care Management Teams provides supervision and oversight to clinically licensed and unlicensed staff who support health plan members involved in the DSS systems who are seeking services within Alliance Health Plans catchment area. This includes supporting the foster care population that is receiving adoption assistance and former foster... youth. The Supervisor oversees staff conducting assessment of member needs, linking members to network and community resources, developing and monitoring the implementation of plans of care, and addressing the barriers which may be interfering with memberÂs desired outcomes for a community involved quality life. Incumbents maintain frequent contact and attend meetings with external stakeholders.  This position is a provisional appointment meaning it is expected to have an end date within the next 12 to 18 months. *** This is a full-time remote opportunity. There is no expectation of being in the office routinely, however, the selected candidate must be available to travel in the community as needed. The selected candidate must reside in North Carolina Responsibilities & Duties Supervise and Develop Staff  Work with Human Resources and Unit Director to maintain and retain a highly qualified and well-trained workforce  Ensure staff are well trained in and comply with all organization and department policies, procedures, business processes and workflows  Ensure the department has the needed tools and resources to achieve organizational goals, to support employees and ensure compliance with licensure, regulatory, and accreditation requirements  Actively establish and promote a positive, diverse, and inclusive working environment that builds trust  Ensure all staff are treated with respect and dignity  Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members  Work to resolve conflicts and disputes, ensuring that all participants are given a voice  Set goals for performance and deadlines in line with organization goals and vision  Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development  Cultivate and encourage efforts to expand cross-team collaboration and partnership  Provide 1:1 and group supervision at least monthly. Facilitate monthly team meetings and participate in division meetings  Provide support to team members in meeting the needs of the members served  Provide feedback to team and supervisor about member experiences, gaps and strengths in services to meet the needs of the members Supervise Unit Operations  Ensure that the activities of the Care Management Department are properly and professionally documented within electronic medical record platform per documentation standards for the Care Management Comprehensive Assessment, Care Plans, Documentation notes, as well as internal and external email communication  Provide clinical oversight for team, identifying when escalation is necessary or when referral to other care team members is warranted and offering supervision on difficult cases  Ensure adherence to agency and departmental policies and procedures to facilitate the functioning of Care Management and compliance with agency, state and federal regulations  Participate in local, regional, and state meetings as required  Ensure care management activities are focused towards special health care populations  Promote efficient person-centered and whole person care management  Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout the Alliance Health Plan catchment area  Provide oversight of case record reviews required by the Quality Management department  Participate in all related management and clinical team meetings as required  Develop and/or assist in the development of policies and procedures pertaining to the implementation and sustainability of the Tailored Plan system of services including the Department of Justice settlement  Analyze and monitor community capacity for service needs, service gaps, and the implementation of evidence based/best practices  Ensure appropriate distribution of member assignment to PODs based on program population and risk stratification  Oversee the implementation of a system-wide approach to improving the quality and accessibility of services and supports for high risk citizens throughout the catchment area  Partner with community stakeholders to assess opportunities and barriers and achieve a seamless and coordinated service delivery system  Offer feedback as initiatives are developed Provide Customer Service  Maintain working relationships with providers, community agencies, professionals and other stakeholders  Collaborate with other Alliance Departments to meet consumer and agencies goals  Assure compliance with Alliance Policies and Procedures Adhere to all Alliance Organizational Policies and Procedures and Care Management Desk Procedures  Monitor staff compliance with all Alliance Organizational Policies and Procedures and Care Management Desk Procedures Support continuous quality improvement  Make recommendations to improve department procedures and increase operational efficiency  Monitor trends and identify opportunities for enhancements in service utilization and implementation throughout Alliance Knowledge, Skills, & Abilities  Person Centered Thinking/planning  Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans  Knowledge of Department of Social Services Systems  Knowledge of the NC Division of Mental Health, Developmental Disabilities and  Substance Abuse IPRS Target Populations and Service Array  Knowledge of 1915(b) and NC Innovations Waiver  Knowledge of Medicaid and Innovations Service Array  Knowledge of applicable Federal laws, including Substance Abuse and HIPAA Privacy Laws.  Knowledge of National Accreditation standards and regulations  Knowledge of and skilled in the use of Motivational Interviewing  Knowledge of LOC process, SIS for IDD and FASN assessment for TBI  Knowledge of Tailored Plan standards and procedures  Knowledge of using assessments to develop plans of care  Demonstrated knowledge of the assessment and treatment of developmental disabilities, with or without co-occurring mental illness  Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required  Strong interpersonal skills  Conflict management and resolution skills  Strong written and verbal communication skills  ISP development training Minimum Education & Experience MasterÂs degree from an accredited college or university with three (3) years of experience providing care management, case management, or care coordination to the population being served. Must be fully or provisionally licensed in the State of North Carolina as a LCSW, LMFT, LCAS, LCMHC, LPA Or Graduation from an accredited school of nursing and three (3) years of experience providing care management, case management, or care coordination with the population served. Must be licensed as a Registered Nurse in the State of North Carolina. Knowledge and experience collaborating with county departments of social services, department of juvenile justice, crisis response, and community-based treatment providers including training highly preferred. Special Requirements Valid NC Driver License RN, LCSW, LCMHC, LMFT, LPA Salary Range $79,600-$96,390/Annually Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. The selected candidate will be eligible to participate in Alliance's PPO Health Benefit Plan. This position does not include any other benefits, nor offer vacation or sick accrual leave Apply Job!  Your Future Starts Here Don't miss out on this exciting role. We are looking forward to hearing from you. Apply now!