Join Our Dynamic Team and Shape the Future of Trades! We're Workwarp, a forward-thinking company dedicated to making a meaningful impact in the lives of people in the trades. As a Remote Scheduling Specialist, you'll play a vital role in our mission to deliver exceptional customer experiences and drive business growth. Job Highlights: Company: Workwarp, a reputable and expanding business Position: Remote Scheduling Specialist (PST Time Zone) Compensation: Competitive salary and opportunities for professional development Location: Fully remote, with the flexibility to work from anywhere Start Date: Immediate openings available, with a comprehensive onboarding process As a Remote Scheduling Specialist, you will be responsible for managing day-to-day scheduling operations, ensuring seamless coordination of service appointments, and providing top-notch customer service. If you're a self-motivated individual with a growth mindset, excellent communication skills, and a passion for delivering exceptional customer experiences, we want to hear from you! Responsibilities: Oversee day-to-day operations, including phone and email management, correspondence, and service appointment scheduling Coordinate scheduling of technicians for service calls, installations, and repairs, ensuring timely and efficient dispatch Monitor technician schedules, adjust as needed, and serve as the primary point of contact for customer inquiries and concerns Ensure excellent customer service, promptly responding to inquiries and resolving issues in a professional manner Organize and maintain systems for documents, invoices, and client records, with a focus on attention to detail and problem-solving Process payments, follow up on overdue accounts, and assist in setting up and implementing ServiceTitan Collaborate with the team to support business growth and development, with opportunities for professional growth and advancement Requirements: 2+ years of experience in dispatching, preferably in the plumbing, HVAC, or electrical services industry Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan Excellent time management, multitasking, and prioritization skills, with a focus on attention to detail and problem-solving Exceptional communication and customer service skills, with the ability to work effectively with customers, suppliers, and team members Familiarity with plumbing/HVAC/service terminology, processes, and materials (beneficial but not required) High school diploma or equivalent, with a clear background check What We Offer: Competitive salary and opportunities for professional growth and development Fully remote work arrangement, with the flexibility to work from anywhere Comprehensive onboarding process and ongoing support Collaborative and dynamic team environment, with a focus on delivering exceptional customer experiences How to Apply: If you're a motivated and customer-focused individual looking to join a dynamic team, please submit your application today! Don't worry if you don't meet every single requirement - we value a great attitude and a willingness to learn above all. Apply Now and Join Our Team! Apply for this job