Join Our Team and Shape the Future of Customer Experience We're seeking a talented and passionate UX Designer to join our team at American Express. As a UX Designer, you will play a key role in creating innovative and customer-centered design solutions that drive business results and delight our customers. This is a remote opportunity, offering you the flexibility to work from anywhere. Job Summary: We're looking for a highly skilled UX Designer to join our in-house creative agency, OnBrand. As a UX Designer, you will be responsible for designing and delivering exceptional customer experiences across various digital touchpoints. You will work closely with cross-functional teams to understand customer needs, identify opportunities, and develop creative solutions that meet business objectives and customer needs. Responsibilities: Design and deliver customer-centered design solutions that meet business objectives and customer needs Conduct customer discovery sessions, design thinking, and empathy mapping to understand customer pain points and opportunities Utilize analytical skills and strategic perspective to identify trends and recommend solutions that improve the customer experience Collaborate with product directors to determine their understanding needs, make recommendations, and craft strategies that align with their product roadmap Develop and maintain design documentation, including site maps, process flows, wireframes, and functional specifications Conduct usability testing and other forms of qualitative and quantitative customer research Requirements: 3+ years of experience in UX Design, Interaction Design, or Product Management Bachelor's degree in a design-related field Strong understanding of the UX design process and agile methodologies Excellent communication and collaboration skills Proficiency in design tools such as Figma, Sketch, Invision, Adobe Creative Suite, and Microsoft Office Strong portfolio that demonstrates your UX design skills and experience What We Offer: Competitive salary and benefits package Opportunity to work on high-impact projects that drive business results and customer delight Collaborative and dynamic work environment with a team of talented designers and professionals Flexible working arrangements, including remote work options Professional development and growth opportunities How to Apply: If you're a motivated and talented UX Designer looking for a new challenge, please submit your application, including a link to your online portfolio and a brief introduction. We can't wait to hear from you! Apply for this job