No experience needed! We offer full training for our new Systems Engineer I US East Delta! Enjoy the freedom and flexibility of this Remote role. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary.
Â
Â
The Systems Engineer I is primarily responsible for providing mid-level technical assistance and support to VC3 clients. An additional Systems Engineer I role is to serve as an escalation point for our Service Desk teams when a higher level technical expertise is required in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isnt just a buzzword here; its a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values  Passionately Curious, Own It, Go Beyond, and Serve as One  weÂre here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30… years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
 Understand and follow ÂThe VC3 WayÂ. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards
 Receive & respond to escalated service requests, incidents and change requests in a timely manner
 Train and educate VC3 clients on technical standards
 Troubleshoot and resolve issues with:
 Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
 General network connectivity including ISP
 Common networking technologies such as DHCP and DNS
 Wireless network performance and accessibility
 Remote access technologies including VPN, RDS, and Citrix
 Operating systems on servers, desktops, and laptops
 Complete technical administrative tasks such as:
 Virus/malware removal
 Add/remove/change virtual server resources
 AD/365/application password resets
 Identify recurring issues and initiate problem tickets for them
 Make recommendations for improvements of supported hardware and software
 Engage vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional Responsibilities:
 Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
 Receive mentoring and feedback from Tier 2 Peers, Tier 3, and others
 Where appropriate, escalate complicated issues to Tier 3 or other appropriate teams
 Review Tickets with Team Lead
 Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
 Create and update documentation when changes or occur, or when discoveries are made
 Educate users on Process, Hardware, and Software
 Answer Incoming Service Desk phone calls and chats
 Attend monthly training & team meetings as required.
 Participate in the on-call rotation (1 week every 3-4 months)
 Additional duties as required
Additional information you will want to know:
 Minimal travel is expected, however some is possible
 Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment
 VC3 offers a comprehensive benefit package and 401K/RRSP company matching
Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted Apply Job!
Â
Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
