If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home, read below. Your Responsibilities... Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date. Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement. Aim to resolve issues on the first call by being proactive and handle open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution. Handle and carefully respond to all customer inquiries Assist existing clients through phone and/or in person about account management, billing issues, content and basic product application while building scalable customer-facing resources for common questions and issues. Company Description: Company Accolades: Forbes Top 25 Happiest Companies to work for in America Fortune 500 Company Has served working families and been in business since 1951 Has been respected and appreciated by more than 20,000 different groups, representing members of labor unions, credit unions, associations, fraternal organizations, sporting groups, licensed professionals, and nonprofit organizations Apply Job!