Role : Live Chat and Email Support
Type : Permanent
Fully Remotely / WFH
Salary : RM3,000 – RM4,000 Basic
Working days / Hours : Monday – Sunday (5 Days Work 2 Days Off)
_ 8.00am – 6.00pm _
1.00pm – 11.00pm
10.00pm – 8.00am
Job description :
· Response & follow up to customer inquiries through live chat and email.
· Provide products information to customer.
· Gather customer feedback & provide suggestions on improving customer service process & experience to superior.
· Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction.
· To follow the standard telephone scripts provided during dunning
Requirements :
· SPM level & above, trilingual in English and Chinese (verbal, written & read).
· Minimum 1 years working experiences in any customer service role.
· Basic computer skill: Gsuite. Microsoft.
· Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work.
Job Types: Full-time, Permanent
Pay: RM3,000.00 – RM4,000.00 per month
Benefits:
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- 13th month salary
- Performance bonus
- Yearly bonus
Application Question(s):
- Are you able to read and write in Mandarin?
- Are you willing to work on 24/7 shift?
- When is your availability date to join?
Experience:
- Customer service: 1 year (Preferred)
Language:
- Mandarin (Preferred)
- English (Preferred)
Work Location: In person
