Role : Live Chat and Email Support Type : Permanent Fully Remotely / WFH Salary : RM3,000 - RM4,000 Basic Working days / Hours : Monday – Sunday (5 Days Work 2 Days Off) _ 8.00am – 6.00pm _ 1.00pm – 11.00pm 10.00pm – 8.00am Job description : · Response & follow up to customer inquiries through live chat and email. · Provide products information to customer. · Gather customer feedback & provide suggestions on improving customer service process & experience to superior. · Maintain positive, responsible, empathetic and professional attitude to manage customer satisfaction. · To follow the standard telephone scripts provided during dunning Requirements : · SPM level & above, trilingual in English and Chinese (verbal, written & read). · Minimum 1 years working experiences in any customer service role. · Basic computer skill: Gsuite. Microsoft. · Own PC/Laptop with spec 8GB RAM above & I5 Core or AMD Ryzen 5 above with 80mbps internet speed for work. Job Types: Full-time, Permanent Pay: RM3,000.00 - RM4,000.00 per month Benefits: Professional development Schedule: Rotational shift Supplemental Pay: 13th month salary Performance bonus Yearly bonus Application Question(s): Are you able to read and write in Mandarin? Are you willing to work on 24/7 shift? When is your availability date to join? Experience: Customer service: 1 year (Preferred) Language: Mandarin (Preferred) English (Preferred) Work Location: In person