Required
– Resident of the United States
– Currently live in the United States
– Bachelor’s Degree
Responsibilities
– Perform administration duties on a suite of existing applications and tools, including project management, data management, scheduling, methodology, and reporting.
– Manage project scope and schedule definition and execution.
– Able to effectively communicate status, accomplishments, and roadblocks to a dynamic global team.
– Analyze Salesforce data and generate reports.
– Assist in the creation of custom tools and applications.
– Advocate for Services Sales and Delivery requirements on enterprise wide projects, features & enhancements.
– Own the creation, documentation, validation, communication and upkeep of business requirements and their supporting use cases.
– Set priorities, open cases with developers and guide them through deployment.
– Partner with Subject Matter Experts, Business Architects, and Product Owners to develop requirements, review solutions and designs, and build enablement and test scripts.
– General support on additional administrative or operational tasks.
Required Experience
– Relevant practical experience in systems administration or business analysis
– Advanced understanding of cloud computing, solutions, and the Salesforce product family
– Strong professional communication (written and verbal), organizational, analytical and problem-solving skills, attention to detail
– Logical, practical, realistic, tenacious, curious, kind
– Ability to multitask while managing deadlines, perform well under pressure, work independently and as a part of a team
– Flexible, creative, highly motivated self-starter with demonstrated ability to produce results
– Extraordinary time management skills
– Detail and quality-oriented with the desire to quickly learn new concepts, business models, and technologies
– Collaborative; extremely customer-service and team-oriented
– Ability to stay focused and learn quickly in a fast-paced, rapidly developing business environment
Desired Experience / Expertise / Skills
– Salesforce Admin and Advanced Admin certifications and product experience
– Familiarity with CRM, data management and/or Certinia?s PSA tool
– Experience as a customer-facing consultant
– Experience in Sales Operations and/or Professional Services
– PMI / PMP certification
– Experience with Contract Lifecycle Management, CPQ and/or systems integration
– Proficient in authoring use cases, user stories, business and/or technical requirements
– Experienced at collaborating with both business and technical teams; requirements gathering, prototyping, testing, launching and enabling enterprise solutions
