About the position
Responsibilities
• Create lab environments and build infrastructure for usage in Instructor-Led and On-Demand Training courses
• Work collaboratively with key stakeholders to gather and implement technology requirements for labs
• Configure cloud-based lab machine images leveraging scripts and automation tools
• Create secure infrastructure, code, and environments that are well tested and maintained
• Monitor lab environments for availability, perform health checks, and troubleshoot issues to maintain continuity of operations
• Resolve urgent, class-impacting lab issues by triaging, troubleshooting and escalating while keeping stakeholders informed
• Create and/or utilize CI/CD processes to build, maintain and update lab environments and images
• Research and architect solutions to enable hands-on education for security operations center environments
• Develop and maintain processes documentation to ensure continuity of operations amongst the team
• Coordinate with internal teams to identify technical requirements and potential problems, issues, and solutions
• Serve as a technical lab resource for the Services Training team
Requirements
• 7+ years or equivalent experience in technical training lab development, DevOps/DevSecOps, or Systems Administration/Engineering
• Enterprise domain experience in Windows Domain Administration, Public cloud platforms (AWS/GCP preferred), or Virtualized environments
• Proficient in one or more scripting languages such as PowerShell, Python, or bash/zsh
• Experience with automation and configuration management tools like Ansible, Chef, Puppet, Salt, or Terraform
• Technical background in IT and/or cybersecurity with hands-on product experience
• Strong verbal and written communication skills
• Ability to complete tasks on time with minimal supervision
• Desire to grow and expand both technical and soft skills
• Project management skills
• Ability to foster a positive work environment and attitude
Nice-to-haves
• AWS Certification (Developer, Architect, Sysops Administrator) – Associate level or higher
• Experience or certification with Google Cloud Platform and/or Microsoft Azure
• Experience utilizing/building CI/CD pipelines
• Experience building development/QA or lab environments at scale
Benefits
• Remote work flexibility
• Diversity, Equity, and Inclusion initiatives
• Equal Opportunity and Affirmative Action policies
