Insomnia Cookies is one of the fastest growing, late-night, sweet indulgence companies in the country and we are actively hiring a
Store Operations Manager (GM)for our Seattle, WA located at 1513 Broadway, Seattle, WA. If you are a hospitality focused retail/restaurant leader looking to join a fun, entrepreneurial and rapidly growing company in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success… WE WANT TO TALK TO YOU!!
Check out some of our content vids to learn more!
Comp & Sweet Position Perks:
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a competitive base + monthly bonus compensation package.
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a $50.00 per month cellphone data plan stipend.
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excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
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401K with contribution match.
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2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
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Enrollment in our Cookie College learning/training platform.
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free cookies, awesome swag and so much more!
Job Duties & Position Focus:
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Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
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Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
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Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
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Manage and audit inventory to maintain proper controls.
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Create and execute fun, local marketing drops.
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Create and drive in-store recognition programs/contests.
What we seek:
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3+ years of management/leadership experience in a restaurant or retail establishment
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Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
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Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
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An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
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A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
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Familiarity with using commercial convection ovens – a plus
